Terms and Conditions

Welcome to OZO Gem Studio. These Terms and Conditions (“Terms”) govern your use of ozo-gemstudio.com and any purchase, custom design, gift, or event booking you make with us (the “Services”). By placing an order, designing a bracelet in our Studio, or otherwise using the Services, you agree to these Terms. Please also read our Privacy Policy, which explains how we handle your personal information.

OZO Gem Studio is a Philippines-based bead bracelet studio offering ready-made pieces, a build-your-own interactive design experience, gift bracelets, and onsite event design services.

You must be at least 18 years old — or place an order with a parent or guardian's involvement — and have the legal capacity to enter into a binding contract in the Philippines, to purchase from us.

4.1 Ready-made bracelets — sold as shown in our Collection, subject to availability.

4.2 Design Your Own — build a bracelet in our interactive Studio by choosing a wrist size and arranging gemstones, priced per bead as you build. Every gemstone is naturally unique, so your finished bracelet may vary slightly from the 3D visualization in the Studio.

4.3 Gift a Design — you purchase a curated gemstone package for someone else; we send you a one-time redemption link and code to pass along; your recipient designs their own bracelet from that package, and it ships directly to them at no further cost.

4.4 Invite Us to Your Event — we bring the Studio to weddings, parties, and corporate events on a booking basis. Guests design a bracelet on their own device and collect the finished piece at our booth, or have it shipped, depending on the event format. Event bookings are not confirmed until we've replied to confirm details and availability.

5.1 All prices are listed in Philippine Pesos (₱) and are subject to change without notice for orders not yet placed.

5.2 We accept payment through PayMongo by credit/debit card, GCash, Maya, GrabPay, ShopeePay, and QR Ph, and, for onsite events, cash or card collected in person.

5.3 Your order is confirmed once payment is successfully processed; we'll send a confirmation to the email you provide.

5.4 We may refuse or cancel an order — for example, if a gemstone becomes unavailable, we suspect fraud, or we're unable to verify payment — and will refund any amount already paid in that case.

5.5 If you use a discount voucher, the discount is applied at checkout as described in Section 10.

6.1 We currently ship nationwide within the Philippines only.

6.2 Estimated delivery is 3–7 days within Luzon and 5–12 days outside Luzon from the time your order or design is confirmed. These are estimates, not guarantees, and may be affected by courier delays, weather, or peak seasons.

6.3 Shipping is free within Luzon; a shipping fee may apply outside Luzon as shown at checkout.

6.4 You're responsible for providing an accurate delivery address and a valid Philippine postal code; we're not liable for delays or non-delivery caused by incorrect address information you provide.

Because many of our pieces are made to order from gemstones chosen specifically by you or your gift recipient, we're unable to accept returns or exchanges once a custom design has been submitted for production, except where a piece arrives damaged or materially different from what was ordered. If there's a problem with your order, contact us within 7 days of delivery with your order code and photos of the issue, and we'll make it right.

Ready-made pieces from our Collection may be returned unworn and in original condition within 7 days of delivery; you're responsible for return shipping unless the piece is defective.

If your order was paid with a discount voucher, any refund is based on the amount you actually paid after the discount (see Section 10).

8.1 A Gift a Design redemption code and link are for one-time use by your recipient and can't be exchanged for cash.

8.2 Once redeemed and a design is submitted, the order is treated the same as a custom design under Section 7.

8.3 It's your responsibility to send the e-gift card we provide to your intended recipient; we're not responsible for a code shared with, or used by, someone else.

8.4 Gift a Design bracelets ship only within the Philippines; your recipient will be asked for a Philippine delivery address and postal code before their piece ships.

9.1 “Invite us to your event” requests are inquiries, not confirmed bookings, until we respond to confirm date, scope, and any applicable fee or deposit.

9.2 Guest designs submitted at an onsite or kiosk event are picked up in person at the event unless we've agreed otherwise; we're not responsible for pieces left unclaimed.

10.1 What a voucher is — from time to time we may give out discount vouchers, for example as an image or a code we send you, or at one of our events. A voucher is a code of three letters followed by three numbers (for example ABC123) that takes a percentage off your order. The percentage, the dates it can be used, and where it can be used are shown on the voucher. A voucher is different from a Gift a Design redemption code, which is covered in Section 8.

10.2 Using a voucher — enter the code in the “Have a voucher code?” box at checkout in our online shop (this includes Gift a Design purchases) or at one of our event kiosks, then choose Apply. Capital or small letters both work. The discount is shown before you pay, and we check the voucher again when you place your order. The amount shown at checkout is the amount you pay.

10.3 What it covers — a voucher takes its percentage off the price of the items in your order, such as ready-made bracelets, custom designs, and Gift a Design packages. It applies to the whole order, not to a single item, and it never applies to shipping fees.

10.4 When it can be used — a voucher can be used from the start of the first day to the end of the last day shown on it, Philippine time; it can't be used before or after that period. Each voucher also shows whether it works in our online shop, at our event kiosks, or in both.

10.5 Limits — you can use only one voucher per order, and vouchers can't be combined with each other. Unless it says otherwise, a voucher can be used once; a voucher that shows a number of uses stops working after that many orders have been paid with it. A voucher counts as used when payment for the order is confirmed.

10.6 While you pay — while you complete a payment, one use of the voucher is set aside for your order so it can't be used twice at the same time. If you don't finish paying, that use is released automatically — within about 2 hours for online payments, and within 24 hours for cash payments at a kiosk — and you can try again if the voucher is still valid.

10.7 No cash value — a voucher has no cash value, can't be exchanged for cash, and can't be sold or passed on in return for payment. Anyone who has the code can use it, so please keep it private; we're not responsible for a voucher that is used by someone else.

10.8 Refunds and cancellations — if an order paid with a voucher is refunded or cancelled under these Terms, the refund is the amount you actually paid after the discount. The voucher is not automatically given back, but we may choose to reissue it.

10.9 Our right to refuse or withdraw — we may refuse, disable, or cancel a voucher that was issued or used by mistake, that doesn't follow these Terms, or that was obtained or used through misuse (for example, trying to guess codes or to use a voucher more times than allowed). We may also change or end voucher offers at any time; this doesn't affect an order you've already paid for with a valid voucher.

The OZO Gem Studio name, logo, Studio experience, product photography, and site content are owned by us or our licensors and protected by intellectual property law. You may not copy, reproduce, or commercially use them without our written permission.

Your bracelet design — your choice and arrangement of gemstones — is yours to enjoy, but this doesn't grant you rights to our underlying Studio software, 3D models, or gemstone imagery.

12.1 If you upload a photo or write a message for a Gift a Design, or submit a design at an event, you confirm you have the right to share that content and that it doesn't infringe anyone else's rights or violate any law.

12.2 You grant us a limited license to store, display, and use that content solely to prepare, personalize, and fulfill your order — for example, showing your photo to your gift recipient in the Studio, or printing it on an e-gift card.

12.3 We may remove or refuse to use content we reasonably believe is unlawful, infringing, or inappropriate.

12.4 Reviews you write about your purchase are covered separately by Section 13, including how we may display them.

13.1 Who can write a review — you can review your purchase if you have a paid order with us, or a completed design from one of our events. To confirm this, the review form asks for your order code and the email address you used at checkout. Each order or design can have one review.

13.2 What you submit — a star rating from 1 to 5, a written review of up to 600 characters, and, if you like, one photo (JPG or PNG — your browser resizes it before it is uploaded). You can choose to post anonymously; otherwise your first name and last initial, taken from your order, are shown (for example “Maria C.”). By submitting a review you confirm that it is honest and based on your own experience, and that any photo is yours to share.

13.3 Review rules — a review or photo must not contain anything unlawful, abusive, defamatory, hateful, or misleading; anyone else's personal information; advertising or links; or anything that infringes someone else's rights, and a photo should not show other people without their permission. You may not write a review for an order that isn't yours, use someone else's order code or email, or submit reviews by automated means.

13.4 Checking and publishing — every review is checked by our team before it appears, and stays private until then. We decide whether to publish a review, and we may decline, hide, or remove one that breaks these rules or that we reasonably believe isn't genuine. We don't edit what you wrote. Submitting a review doesn't guarantee that it will be published.

13.5 What the public sees — a published review shows your star rating, your review, the date, your photo (if you added one), your name as described in 13.2, and a “Verified purchase” label, which means it was matched to a paid order using the details in 13.1. Reviews are public — anyone can read them — and your order code and email are never shown.

13.6 Feedback shared in other ways — if a customer gives us feedback another way (for example by message or in person), we may add it to the Reviews page only with their permission. It is labeled with where it came from (for example “Shared via Messenger”) and is never marked “Verified purchase.”

13.7 Your review on our website — you keep ownership of your review and photo. By submitting them you allow us to display them on ozo-gemstudio.com, free of charge, for as long as the review is published, including resizing or cropping a photo to fit the page. How we handle the personal information in a review is explained in our Privacy Policy.

13.8 Removing a review — you can ask us to remove your review or photo at any time by contacting us with your order code; we may ask you to confirm the email used for the order. We may also remove a review at any time, for example if it breaks these rules.

13.9 Views expressed — reviews show the views of the people who wrote them, not those of OZO Gem Studio, and we aren't responsible for what a review says.

You agree not to: use the Services for any unlawful purpose; interfere with, hack, or disrupt the Studio or our systems; submit fraudulent payment information; submit fake or misleading reviews, or use someone else's order details to do so; or upload content that is obscene, hateful, or infringes someone else's rights.

The Services and Studio 3D visualization are provided “as is.” While we take care to represent our gemstones accurately, natural variation means your finished piece may differ slightly from what you saw on screen. We don't guarantee the Services will be uninterrupted or error-free.

To the fullest extent permitted by law, OZO Gem Studio's total liability for any claim relating to your order or use of the Services is limited to the amount you paid for that order. We're not liable for indirect, incidental, or consequential damages.

You agree to hold us harmless from any claim arising from your misuse of the Services, content you submit, or your violation of these Terms.

These Terms are governed by the laws of the Republic of the Philippines. Any dispute arising from these Terms or your use of the Services is subject to the exclusive jurisdiction of the appropriate courts of the Philippines.

We may update these Terms from time to time; the effective date at the top of this page reflects the most recent revision. Continued use of the Services after a change means you accept the updated Terms.

Questions about these Terms can go to: