Frequently Asked Questions

Our Design Your Own studio lets you build a bracelet in real time — pick your wrist size, choose a bead size, then arrange individual gemstones on a 3D model that updates as you go. Every gemstone is naturally unique, so your finished piece may vary slightly from the visualization.

Wrist sizes come in four pre-set lengths — 15.5cm, 16.5cm, 17.5cm, and 18.5cm. You can also input your exact wrist size between 15.5cm - 20cm. While beads come in three sizes: 8mm, 10mm, or 12mm. The number of beads in your bracelet is calculated automatically from your wrist size and bead size, so it always fits.

We accept credit/debit card, GCash, Maya, GrabPay, ShopeePay, and QR Ph through PayMongo, plus cash for guests paying in person at one of our events.

Estimated delivery is 3–7 days within Luzon and 5–12 days outside Luzon, once your order or design is confirmed. We currently ship nationwide within the Philippines only.

Because most pieces are made to order from gemstones you choose yourself, we're unable to accept returns once a custom design has been submitted for production — except if it arrives damaged or different from what you ordered. Ready-made pieces from our Collection can be returned unworn within 7 days of delivery. See our Terms & Conditions for full details.

Gift a Design lets you purchase a curated gemstone package for someone else. We send you a redemption link and one-time code to pass along — your recipient designs their own bracelet from that package in their own time, and it ships directly to them.

Scan the QR code to open the studio on your own phone, design your bracelet, and submit it for free. Depending on the event, you'll either collect your finished piece at our booth or have it shipped to you — our staff on site will let you know which.

You'll get an email confirmation as soon as your payment goes through, along with your estimated delivery window.

We're happy to help — send us a message and we'll get back to you as soon as we can. Contact Us.